SmartRM

In theory…. every file format that you can think of.

In practice, we are not there yet but we are working hard to make this possible.

Supporting a media format means two things: (i) being able to create a protected file of that format and (ii) making it possible to access the protected file it in a protected environment so that your confidentiality needs are granted.

As you may imagine, the latter is highly dependent on the Operating System where the SmartRM software runs.

The file formats currently supported by SmartRM are listed in the table below:

Our plan is to remove all red crosses from the table above, and to make the list much longer!

Please check here for more detailed information

Yes, that’s true. We are sorry about this limitation but, as said above, we will remove it ASAP. If you want to add someone running the SmartRM software on a non-Windows PC and non-Linux/Ubuntu to your contact list, you will get an error (An exception occurred: User: has no valid Device that can be added.). For Mac users: please be patient and stay tuned for the next releases of the software.

Absolutely not. Your file never leaves your machine, everything is done locally on your PC. When the protected file is created, the SmartRM server only receives your instructions about who shall be enabled to open the file and at which conditions. You can then share the protected MPEG-21 file with your friends or colleagues as you like: as an email attachment, through a chat, on a USB stick, or through our server if you like, which will take care of dispatching the protected file to the people you have selected.

This is likely to happen because your friends Alice and Bob have installed the SmartRM software on a non-Windows PC and non-Linux/Ubuntu. You can see that they are SmartRM users because when you search for them they appear in the results, but they cannot be added because the SmartRM software cannot grant you that your content will be safe on their PCs. But we are working on it, please see FAQ2.

We know that this can happen on old/slow machines and we apologize if this has happened to you. We will soon release a stand-alone version of the SmartRM software that will work outside Firefox. See the next FAQ if you wish to disable the SmartRM software when you are not using it.

Please refer to the Mozilla documentation to do so. If Firefox has become slower after installing the SmartRM add-on, you can disable SmartRM when you are not using it and re-enable it when you need it.

Please refer to the Mozilla documentation for uninstalling the SmartRM add-on. For cleaning up all SmartRM-related files you can follow the steps listed here.

The SmartRM software has been tested on Windows XP, Windows Vista and Windows 7.

Moreover, if you are running Windows on a virtual machine, we recommend you to install an additional Microsoft Windows component, the redistributable package for Visual C++ 2008 (32bit version or 64bit version).

If you discover a bug in the software, it would be very kind of you to let us know about it so we can fix it. Please send an email describing the bug you have discovered, and include the SmartRM log files, special files named smartrm_cpp.log.* and smartrm.log.* created by the SmartRM software at runtime. On Windows and Mac OS the SmartRM log files are located in the folder where Firefox application resides, e.g. C:\Program Files\Mozilla Firefox on Windows and /Applications/Firefox.app/Contents/MacOS/ on Mac OS. On Linux you can find them by executing the command “locate smartrm.log*”. Please send us all of them. Your feedback and bug reports will be appreciated, thank you in advance.

The Linux version is not as stable as we would like, we are working hard to fix the remaining open issues, and we’ll appreciate every feedback you’ll give us.

The TPM chipset is not always installed/enabled by default on your machine. Often you’ve to enable it via BIOS and do some hacks on your Linux/Ubuntu to get it works. Please check here for more detailed information.

We’re currently only supporting Firefox 3.5.* on Mac OSX. To check if java is correctly installed in Firefox, have a look to the sun’s test page here