SmartRM

In theory…. every file format that you can think of.

In practice, we are not there yet but we are working hard to make this possible.

Supporting a media format means two things: (i) being able to create a protected file of that format and (ii) making it possible to access the protected file it in a protected environment so that your confidentiality needs are granted.

As you may imagine, the latter is highly dependent on the Operating System where the SmartRM software runs.

The file formats currently supported by SmartRM are listed in the table below:

Our plan is to remove all red crosses from the table above, and to make the list much longer!

Note: please see here for more info on the support for audio and video content in SmartRM.

Yes, that’s true. We are sorry about this limitation but, as said above, we will remove it ASAP. If you want to add someone running the SmartRM software on a non-Windows PC to your contact list, you will get an error (An exception occurred: User: has no valid Device that can be added.). For Linux and Mac users: please be patient and stay tuned for the next releases of the software.

Absolutely not. Your file never leaves your machine, everything is done locally on your PC. When the protected file is created, the SmartRM server only receives the your instructions about who shall be enabled to open the file and at which conditions. You can then share the protected MPEG-21 file with your friends or colleagues as you like: as an email attachment, through a chat, on a USB stick, or through our server if you like, which will take care of dispatching the protected file to the people you have selected.

This is likely to happen because your friends Alice and Bob have installed the SmartRM software on a non-Windows PC. You can see that they are SmartRM users because when you search for them they appear in the results, but they cannot be added because the SmartRM software cannot grant you that your content will be safe on their PCs. But we are working on it, please see the previous FAQ.

We know that this can happen on old/slow machines and we apologize if this has happened to you. We will soon release a stand-alone version of the SmartRM software that will work outside Firefox. See the next FAQ if you wish to disable the SmartRM software when you are not using it.

Please refer to the Mozilla documentation to do so. If Firefox has become slower after installing the SmartRM add-on, you can disable SmartRM when you are not using it and re-enable it when you need it.

Please refer to the Mozilla documentation for uninstalling the SmartRM add-on. For cleaning up all SmartRM-related files you can follow the steps listed here.