In theory…. every file format that you can think of.
In practice, we are not there yet but we are working hard to make this possible.
Supporting a media format means two things: (i) being able to create a protected file of that format and (ii) making it possible to access the protected file it in a protected environment so that your confidentiality needs are granted.
As you may imagine, the latter is highly dependent on the Operating System where the SmartRM software runs.
The file formats currently supported by SmartRM are listed in the table below:
| Windows | Linux Ubuntu 9.10 |
Mac | ||||
|---|---|---|---|---|---|---|
| Creation | Access | Creation | Access | Creation | Access | |
| MP4 | ||||||
| MOV | ||||||
| MP3 | ||||||
Please check here for more detailed information
ReturnAbsolutely not. Your file never leaves your machine, everything is done locally on your PC. When the protected file is created, the SmartRM server only receives your instructions about who shall be enabled to open the file and at which conditions. You can then share the protected MPEG-21 file with your friends or colleagues as you like: as an email attachment, through a chat, on a USB stick, or through our server if you like, which will take care of dispatching the protected file to the people you have selected.
ReturnWe know that this can happen on old/slow machines and we apologize if this has happened to you. We will soon release a stand-alone version of the SmartRM software that will work outside Firefox. See the next FAQ if you wish to disable the SmartRM software when you are not using it.
ReturnPlease refer to the Mozilla documentation to do so. If Firefox has become slower after installing the SmartRM add-on, you can disable SmartRM when you are not using it and re-enable it when you need it.
ReturnPlease refer to the Mozilla documentation for uninstalling the SmartRM add-on. For cleaning up all SmartRM-related files you can follow the steps listed here.
ReturnThe SmartRM software has been tested on Windows XP, Windows Vista and Windows 7.
Moreover, if you are running Windows on a virtual machine, we recommend you to install an additional Microsoft Windows component, the redistributable package for Visual C++ 2008 (32bit version or 64bit version).
ReturnIf you discover a bug in the software, it would be very kind of you to let us know about it so we can fix it. Please send an email describing the bug you have discovered, and include the SmartRM log files, special files named smartrm_cpp.log.* and smartrm.log.* created by the SmartRM software at runtime. On Windows and Mac OS the SmartRM log files are located in the folder where Firefox application resides, e.g. C:\Program Files\Mozilla Firefox on Windows and /Applications/Firefox.app/Contents/MacOS/ on Mac OS. On Linux you can find them by executing the command “locate smartrm.log*”. Please send us all of them. Your feedback and bug reports will be appreciated, thank you in advance.
ReturnThe Linux version is not as stable as we would like, we are working hard to fix the remaining open issues, and we’ll appreciate every feedback you’ll give us.
ReturnThe TPM chipset is not always installed/enabled by default on your machine. Often you’ve to enable it via BIOS and do some hacks on your Linux/Ubuntu to get it works. Please check here for more detailed information.
ReturnPlease do not update your SmartRM Firefox Add-on via the Firefox upgrade procedure, but download it again from the SmartRM download page and it will work straight away
ReturnWe have made some changes to the encryption mechanism between version 0.6.8 and 0.6.9 which is now anymore backward compatible. This won't happen in the future, apologies if it has happen to you during this swap.
ReturnThis is an issue due to the SmartRM add-on, that our team is already aware of. We are working hard to fix it as soon as possible. We apologize for any inconvenient this may cause you
ReturnThis is because some dependencies have been dismissed/upgraded by the ubuntu team, we will move to the new ones as soon as possible.
In the mean while you can solve this problem by:
sudo aptitude install libdb-4.7